Jag is a world-renowned authority and coveted speaker on management strategies, technology,
and outsourcing. His deep experience as a business executive who contracted for these services
as well as his leadership experience in establishing outsourcing practice for some of the world’s
largest professional services companies; allow him to bring a unique perspective to consulting.
JDalal Associates, LLC specializes in consulting in the field of Information Technology, Change
strategies and Business Process outsourcing. His clients range from Fortune 100 companies to
small “start up” companies from around the globe. He has served on Boards of Advisors for IT
and BPO services companies – with operations in the U.S., China, India as well as Costa Rica.
He has been invited by the Russian, Indian, Chinese, Japanese, Australian, Costa Rican,
Brasilian, Colombian, Costa Rican, Trinidadian and South African governments and resident
businesses to give speeches and hold conferences. Jag also holds position on Boards of
Advisors for companies in the IT enabled services business.
Prior to forming JDalal Associates, LLC, Jag was the Vice President, e-Business and CIO for
Carrier Corporation with responsibilities for worldwide IS and e-business functions.
Previously, Jag was a Partner in PricewaterhouseCoopers responsible for Business Process
Outsourcing (BPO) in the Technology and Communication industry group. At PwC, he was
responsible for the largest BPO deal recorded to date- Nortel Networks outsourced its Human
Resources and Procurement functions to PwC under a $630M (5 year) agreement. Jag also led
the “thought leadership” and marketing efforts at PwC in building the BPO brand.
Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven
National Laboratory and Teledyne. In 1994, as Vice President of Information Management at
Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing
contract for EDS. The strategy and development of this major contract was documented and is
now part of a Harvard Business School case study.
He is a noted speaker and publishes extensively on business strategies, outsourcing and
information technology management topics. Jag is viewed as a
“futurist” with a view towards surviving in the changing world. His series of lectures on
outsourcing and future of business have been recognized as “pushing the envelope” in strategic
thinking, while providing a practical framework for businesses and professionals. He has been
interviewed and quoted by Wall Street Journal®
, Financial Times®
Times of India®
, South China Morning Post as well as CBS News and NPR®; for his commentary
on outsourcing and management strategies. He has conducted in-house seminars and
conferences dealing with these subjects and providing management and staff a new way of
thinking in this fast changing world.
Jag has received numerous awards and recognition for his contributions in the field of Information
technology management and outsourcing. As Chief Advisor, Thought Leadership for IAOP
(International Association of Outsourcing Professionals), Jag has created the curricula, text book
and testing process for becoming a Certified Outsourcing Professional (COP) and it is used
globally by outsourcing professionals. Jag has been a keynote speaker at all of the Outsourcing
World Summits (annual event) since its inception in 2000.